Play for fun, not addiction. c9999 believes entertainment is best when it's controlled and mindful. Your mental well-being and financial security are our top priorities.
Gaming is a great form of entertainment. But like any hobby, it is important to keep it within limits. Responsible Gaming Responsible Gaming means enjoying games with full awareness — understanding your own limits and setting boundaries on time and money.
At c9999, we believe gaming should be a source of fun, not stress. Just like millions of players across Bangladesh who come to c9999, we want you to leave with excitement and enjoyment — not frustration or financial loss.
The three core pillars of responsible gaming are: Awareness (knowing your own playing habits), Control (setting limits on time and money) and Support (seeking help when needed). Keeping these three things in mind will make gaming a positive experience every time.
Responsible gaming tools at c9999 are completely free and available at any time. Set your limits directly from Account Settings.
C9999 gives you full control over your own gaming experience. The platform offers the following limit-setting options, which you can activate anytime from Account Settings:
| Limit type | Description | Effective From | Status |
|---|---|---|---|
| Daily deposit limit | Set the maximum amount you can deposit per day | Immediate | Active |
| Weekly deposit limit | Maximum total deposits allowed per week | Immediate | Active |
| Monthly deposit limit | Maximum total deposits allowed per month | Immediate | Active |
| Session time limit | Maximum Continuous Play Time | Starting from the next session | Optional |
| Loss Limit | Maximum loss amount within a set time period | Immediate | Optional |
| Self-exclusion | Suspend or close your account yourself — temporarily or permanently | Immediate | Emergency Options |
Lowering a limit takes effect immediately. However, a 7-day cooling-off period applies when increasing a limit — this is intentional, to prevent impulsive decisions.
Gaming addiction often develops gradually. Keep an eye on yourself or someone close to you — if any of the following signs appear, it is important to take notice:
If you notice more than 2 of the above signs, please contact the c9999 support team or activate the self-exclusion option.
Sometimes taking a break is the smartest move. c9999 lets you step away at three different levels:
While self-exclusion is active, c9999 will not send you any promotional messages. Returning after a break is entirely your choice.
To set up self-exclusion or account limits, message "RG" in the support chat — our team is available 24/7.
C9999 strictly prohibits anyone under the age of 18 from participating. To enforce this policy, we take the following measures:
If you suspect a minor near you is using c9999, please contact our support team right away. We will act promptly.
Responsible gaming isn't about not playing — it's about playing the right way. The habits below will help keep your gaming experience healthy and enjoyable:
Set a daily budget before you start playing and stop once that amount is reached.
Use a timer. Take a 5–10 minute break every hour.
Avoid playing when you are tired or under mental stress.
Avoid increasing your bets to try to recover losses.
Don't treat gaming as a source of income — it is entertainment, not an investment.
Spend time with family and friends — don't let gaming be your only source of entertainment.
Enjoy the thrill of winning, but remember that losing is part of the game — keep that perspective.
Don't hesitate to use c9999's Responsible Gaming tools whenever you need them.
Set your gaming limits in just a few simple steps
Log in to your c9999 account and click the profile icon in the top right corner.
Go to "Account Settings" and look for the "Responsible Gaming" section.
Choose a deposit, loss, or session time limit and enter the amount or duration that works for you.
Confirm your limit — it will take effect immediately. You can review it at any time.
Tools and features we provide to keep you safe
Set your own daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately; raising one requires a 7-day waiting period — all for your protection.
Decide in advance how long you will play in one session. You will receive an automatic alert when time is up and the session will end.
Pause or close your account on your own terms, temporarily or long-term. Promotional messages will also be stopped during this period.
Strict age verification is enforced during registration and KYC. Access by minors is strictly prohibited.
View a detailed report of your gaming activity. Easily track how much time and money you have spent.
Our expert team is always on hand for any questions or support related to responsible gaming.
Frequently asked questions about responsible gaming
Join c9999 and play your favorite games in a safe, transparent gaming environment. We're always here for you.